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Conditions of Use

 

Terms and Conditions of Use

 
Copyright/Trademark Information
MedicSupplyGroup.com is a registered trademark of Medic Supply Group.com, Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 1998- 2008 MedicSupplyGroup.com, Inc. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of MedicSupplyGroup.com, Inc. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

 Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MedicSupplyGroup.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. MedicSupplyGroupnlineSupplyStore.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 ( USD ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.


Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MedicSupplyGroup.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MedicSupplyGroup.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MedicSupplyGroup.com shall immediately issue a credit to your credit card account in the amount of the charge.


Return policy and limited guarantee against defects
Every third party product you buy from MedicSupplyGroup.com is backed first by the product manufacturer's warranty. MedicSupplyGroup.com's 30 day limited warranty against defects, may also apply. MedicSupplyGroup.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or MedicSupplyGroup.com. Leased merchandise is not eligible for this warranty. Items  confirmed as defective by the product manufacturer orMedicSupplyGroup.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. MedicSupplyGroup.com will assist customers whenever possible in gaining satisfaction with product manufacturers. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RA number issued  MedicSupplyGroup.com or when the product manufactures or distributors return policies supersede ours. Products returned you will receive a store credit for the item less any shipping expenses incurred.


REGARDING BUNDLES
Bundled items are included while supplies last. Items of similar or greater value may be substituted.


REBATE COUPONS
Rebate coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted.


WARRANTY LIMITATIONS
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.


LIMITATION OF LIABILITY

Liability Disclaimer

The information, products, and services included in or available through this web site may include inaccuracies or typographical errors. MedicSupplyGroup.com and its suppliers may make improvements or changes in this web site at any time. Advice received via this web site should not be relied upon for personal, medical, legal, or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

MedicSupplyGroup.com and its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, products, services, and related graphics contained on this web site for any purpose. All such information, products, services, and related graphics are provided "as is" without warranty of any kind. MedicSupplyGroup.com and its suppliers hereby disclaim all warranties and conditions with regard to this information , products, services, and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Specifically, but not by way of limitation, all graphics used in this web site are included for illustrative purposes only and should not be taken to be representations regarding specific characteristics.

In no event shall MedicSupplyGroup.com and its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of this web site, with the delay or inability to use this web site or related services, the provision of or failure to provide services, or for any information, products, services, and related graphics obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, tort, negligence, strict liability or other legal theory or principle, even if MedicSupplyGroup.com or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of this web site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this web site.

PROCESSING TIME
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

TRANSIT TIME
UPS Ground: 3 - 8 Business Days

UPS 3 Day Select – 3 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day

Note: Saturday & Sunday deliveries are not available.

TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order.

Advanced Exchange Program:
Advance Exchange offers a replacement a product that cannot be repaired through technical support. It is available in the 50 United States to help minimize downtime and is available on most products. You must fill out an RMA request form located at "My Account" link on our web site. We will in some cases ship you the replacement product without charging your credit card. However if we do not get the product being replace back in 10 days we will charge you for the replacement product. Please also see "Return Policy".

Refused Orders
All refused orders (for reasons other than shipping damage) will be subject to a minimum 15% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to us.

Risk of Loss
If the Customer provides MedicSupplyGroup.com with Customer's carrier account number or selects a carrier other than a carrier that regularly ships for MedicSupplyGroup.com, title to products and risk of loss or damage during shipment passes from MedicSupplyGroup.com to Customer upon shipment from MedicSupplyGroup.com's  facility. For all other shipments, title to products and risk of loss or damage during shipment passes from MedicSupplyGroup.com to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. MedicSupplyGroup.com retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.

 

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